>> What is OTRS?
OTRS comprises the leading Open Source Help Desk software OTRS Help Desk and the leading Open Source ITIL(R)V3 certified IT Service Management software OTRS::ITSM. OTRS is licensed under the Affero General Public License V3 (AGPL) that ensures you can download, install, use, and modify the software at no cost.
Unfortunately in that case we can not offer you support from our OTRS experts.
To get your questions answered by the community please use
=> OTRS User Forum
=> OTRS Facebook-Group
If you want to use OTRS professionally, we recommend our OTRS Best Practice Editions
>> How to Install and Configure OTRS in Debian or Ubuntu?
Step1: At first we have to download the OTRS package from the following source.....
root@web1:/# wget http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.gz
We are placing the package to the appropriate directory....
root@web1:/# cp otrs-3.0.3.tar.gz /opt/
root@web1:/# cd /opt
Now we will untar the OTRS tar package....
root@web1:/opt# tar -zxvf otrs-3.0.3.tar.gz
Now we will create a Symlink for OTRS's Home....
root@web1:/opt# ln -s /opt/otrs-3.0.3 /opt/otrs
Step 2. Setup user for OTRS with group and other permissions.....
root@web1:/opt# useradd otrs
root@web1:/opt# passwd otrs
root@web1:/opt# usermod -d /opt/otrs otrs
root@web1:/opt# usermod -g www-data otrs
Step 3. Install Apache2 and MySql server (If already done...skip this step)
root@web1:/opt# apt-get install mysql-server apache2
[After installation please check your web server working or not....]
Step 4. Now we will identify required modules to configure OTRS...and then try to get those modules...
root@web1:/opt# cd otrs
root@web1:/opt/otrs# ./bin/otrs.CheckModules.pl | grep Not
root@web1:/opt/otrs# aptitude search libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl
root@web1:/opt/otrs# apt-get install libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl
Step 5. Rename the following Config file to set filesystem permissions...
root@web1:/opt/otrs# cd /opt/otrs/Kernel
root@web1:/opt/otrs/Kernel# cp Config.pm.dist Config.pm
root@web1:/opt/otrs/Kernel# cp Config/GenericAgent.pm.dist Config/GenericAgent.pm
Step 6. Setup filesystem permissions...
root@web1:/opt/otrs# ./bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs-3.0.3/
Step 7. Creating Link with apache Web server....
root@web1:/opt/otrs# ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
root@web1:/opt/otrs# a2ensite otrs.conf
root@web1:/opt/otrs# /etc/init.d/apache2 restart
Final Step: Great Job...you have done.....Go to you browser and run installer.pl
http://***.***.***.***/otrs/installer.pl
After the finishing of the 4 steps procedures... login with the following User and Password:
User: root@localhost
Pass: root
OTRS comprises the leading Open Source Help Desk software OTRS Help Desk and the leading Open Source ITIL(R)V3 certified IT Service Management software OTRS::ITSM. OTRS is licensed under the Affero General Public License V3 (AGPL) that ensures you can download, install, use, and modify the software at no cost.
Unfortunately in that case we can not offer you support from our OTRS experts.
To get your questions answered by the community please use
=> OTRS User Forum
=> OTRS Facebook-Group
If you want to use OTRS professionally, we recommend our OTRS Best Practice Editions
>> How to Install and Configure OTRS in Debian or Ubuntu?
Step1: At first we have to download the OTRS package from the following source.....
root@web1:/# wget http://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.gz
We are placing the package to the appropriate directory....
root@web1:/# cp otrs-3.0.3.tar.gz /opt/
root@web1:/# cd /opt
Now we will untar the OTRS tar package....
root@web1:/opt# tar -zxvf otrs-3.0.3.tar.gz
Now we will create a Symlink for OTRS's Home....
root@web1:/opt# ln -s /opt/otrs-3.0.3 /opt/otrs
Step 2. Setup user for OTRS with group and other permissions.....
root@web1:/opt# useradd otrs
root@web1:/opt# passwd otrs
root@web1:/opt# usermod -d /opt/otrs otrs
root@web1:/opt# usermod -g www-data otrs
Step 3. Install Apache2 and MySql server (If already done...skip this step)
root@web1:/opt# apt-get install mysql-server apache2
[After installation please check your web server working or not....]
Step 4. Now we will identify required modules to configure OTRS...and then try to get those modules...
root@web1:/opt# cd otrs
root@web1:/opt/otrs# ./bin/otrs.CheckModules.pl | grep Not
root@web1:/opt/otrs# aptitude search libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl
root@web1:/opt/otrs# apt-get install libdatetime-perl libnet-dns-perl liblwp-useragent-determined-perl
Step 5. Rename the following Config file to set filesystem permissions...
root@web1:/opt/otrs# cd /opt/otrs/Kernel
root@web1:/opt/otrs/Kernel# cp Config.pm.dist Config.pm
root@web1:/opt/otrs/Kernel# cp Config/GenericAgent.pm.dist Config/GenericAgent.pm
Step 6. Setup filesystem permissions...
root@web1:/opt/otrs# ./bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs-3.0.3/
Step 7. Creating Link with apache Web server....
root@web1:/opt/otrs# ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
root@web1:/opt/otrs# a2ensite otrs.conf
root@web1:/opt/otrs# /etc/init.d/apache2 restart
Final Step: Great Job...you have done.....Go to you browser and run installer.pl
http://***.***.***.***/otrs/installer.pl
After the finishing of the 4 steps procedures... login with the following User and Password:
User: root@localhost
Pass: root
Consegui instalar com ajuda do seu passo-a-passo. Muito obrigado.
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